Medical Customer Service Rep, Robert Half

Medical Customer Service Rep

Robert Half

Location:

United States, Windham

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function.

Job Responsibility:

Efficiently manage inbound customer calls, expecting around 40-50 per day
Accurately process customer applications related to medical services
Maintain up-to-date and accurate customer records
Rename and manage e-faxes as part of the daily operations
Assist in scheduling appointments, ensuring a seamless process for customers
Utilize your familiarity with medical terminology to assist in customer interactions
Ensure appropriate action is taken on customer accounts as needed
Conduct data entry tasks with a focus on accuracy and speed
Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery

Requirements:

Proven experience as a Medical Customer Service Rep or similar role within the healthcare industry
Strong understanding and usage of Medical Terminology
Proficiency in Radiology practices and procedures
Proven ability to Schedule Appointments efficiently and effectively
Excellent communication and interpersonal skills
Ability to handle sensitive information confidentially
Proficiency in using healthcare software systems
Ability to work under pressure and handle patient queries promptly
High level of professionalism and empathy when dealing with patients
Strong multitasking abilities and attention to detail
Ability to work in a team and collaborate with healthcare professionals
Flexibility to work in shifts, if required

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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