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Technical expert with proven experience of handling a portfolio of claims. The role can be home or office based with occasional UK and international travel required and in addition intermittent overnight stays might be necessary.
Job Responsibility:
Manage a mixed portfolio of Medmal / Casualty claims
Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s
Proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
Ensure all Incident Response and Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements
Requirements:
Technical expert with proven experience of handling a portfolio of claims
Strong attention to detail
A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion
A positive pro-active approach to service delivery
A team player with strong communication and correspondence skills
Requisite knowledge and understanding of FSA procedures and TCF initiatives
Requisite knowledge of the insurance market
Requisite technical knowledge within the adjusting arena
Understanding of Client SLA compliance/productivity/quality requirements
Proven proficient working knowledge of relevant legal principles, statute and case law
Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting
Previous involvement in insurer client relationship management
IT/Computing qualifications not required but would be useful
Proven track record of 5 years (+) conducting investigation and/or handling of claims
Established and successful conduct of key client mandates
Nomination on client accounts and/or suitability to be nominated
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