MedTech Sales & Service Associate, Baxter

Baxter

Location:

United States, East Syracuse

Category:

Sales

Contract Type:

Employment contract

Salary:

68000.00 - 85000.00 USD / Year

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Job Description:

MedTech Sales & Service Associate role at Baxter is focused on building trust, developing relationships with healthcare providers, providing technical support, and delivering high-quality solutions that improve healthcare outcomes. This position involves extensive travel, technical troubleshooting, and collaboration with cross-functional teams.

Job Responsibility:

Successfully complete all required training/learning modules on a timely basis and complete credentialing, such as medical testing in a timely manner
Developing and maintaining relationships with healthcare providers, including medical professionals and purchasing decision-makers
Understanding the technical specifications, benefits, and features of the medical devices, equipment, or software being sold
May perform electronic, hydraulic, and troubleshooting and make recommendations for parts needed to repair medical devices
Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently
Conducting product demonstrations and presentations to healthcare providers
Providing technical support and guidance to healthcare providers during the fee for service sales process
Collaborating with cross-functional teams, including engineers, product managers, and marketing, to ensure alignment with client needs
Delivering quotes to healthcare providers
Continuously measuring and evaluating the effectiveness of sales strategies and adjusting them as needed
Demonstrated success in connecting and building relationships with healthcare providers
Able to understand the technical needs of healthcare providers and provide solutions that meet their requirements
Work independently as well as in a team environment
Work cross collaboratively with SOM, Sales, Service Team and/or the Customer to resolve issues and improve service
Ensure team compliance to all company policies and procedures.

Requirements:

Bachelor's degree or equivalent experience in a related field such as business, marketing, or healthcare, OR Associate degree or equivalent experience in a related field such as healthcare/clinical, biomedical equipment technology, related field, OR In lieu of degree, 6+ years working with medical devices/FDA regulated products in a hands-on environment required
Certifications in sales or healthcare may also be beneficial
Technical knowledge of durable medical equipment
Experience in a sales role, preferably in the medical technology industry
Valid driver’s license and driving record that meets company standards and state requirements
Strong technical knowledge of medical devices, equipment, or software
Knowledge of the company's products and services, as well as the competition, is essential
Ability to close deals and meet fee for service sales targets
Knowledge of the healthcare industry, including regulations, trends, and market developments
Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients
Strong computer skills, including proficiency in Microsoft Office and CRM software
Ability to travel up to 70%
Strong ethical standards and a commitment to providing high-quality service to clients
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing
Frequently works in environments where biohazards could be present.

Nice to have:

Certifications in sales or healthcare may also be beneficial
Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients.

What we offer:

Healthcare Insurance
401K
Paid Time Off
Parental Leave
Employee Stock Purchase Plan
Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability insurance
Business travel accident insurance
Flexible Spending Accounts
Educational assistance programs
Time-off benefits including paid holidays and parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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MedTech Sales & Service Associate