Mgr-Banquet Service, Marriott Bonvoy

Mgr-Banquet Service

Marriott Bonvoy

Location:

China, Shanghai

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

Job Responsibility:

Directs and motivates banquet team
Monitors and controls financial and administrative responsibilities
Provides clear and concise communications
Identifies training opportunities
Projects supply needs
Applies knowledge of all laws
Understands the impact of Banquet operations
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment
Uses banquet beverage records to control liquor costs
Schedules banquet service staff
Assists team in developing lasting relationships with groups
Sets goals and delegates tasks
Conducts monthly department meetings
Applies and broadens knowledge of food and wine pairings
Acts as a liaison to the kitchen staff
Leads shifts and actively participates in the servicing of events
Sets a positive example for guest relations
Interacts with guests to obtain feedback
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Ensures employees understand expectations
Strives to improve service performance
Emphasizes guest satisfaction
Reviews comment cards and guest satisfaction results
Communicates and executes departmental and property emergency procedures
Observes service behaviors of employees
Monitors progress and leads discussion with staff
Participates in the development and implementation of corrective action plans
Reviews quarterly Meeting Planner Survey results
Attends and participates in all pertinent meetings

Requirements:

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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