Mgr-Events I, Marriott Bonvoy

Mgr-Events I

Marriott Bonvoy

Location:

India, Jaipur

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Empowers employees to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Responds to and handles guest problems and complaints
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
Leads formal pre-event and post-event meetings for average to large-sized assigned groups
Assists in the sales process and revenue forecasting for customer groups
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups
Observes service behaviors of employees and provides feedback to individuals and/or managers
Assists in the development and implementation of corrective action plans
Works with the property staff and customers to address operational challenges associated with his/her group

Requirements:

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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