Mid-level Process Analyst, Randstad

Mid-level Process Analyst

Randstad

Location:

Australia, Buderim

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

80000.00 - 100000.00 AUD / Year

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Job Description:

Randstad Digital is currently working with a Financial Services client to find a mid-level Process Analyst to join their team permanently, based in the north of Brisbane. This role is responsible for mapping business processes and customer journeys and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.

Job Responsibility:

Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives
Understanding business objectives and mapping business processes accordingly
Creating process maps and documentation aligned with the required standards and conventions
Effectively engaging stakeholders and facilitating workshops to gather and document processes
Working with change delivery teams to embedding changes into the organisation
Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes
Conduct change impact assessment to identify impacts to other processes, teams, or departments
Providing process reviews and recommending updates to solve business problems and deliver business outcomes
Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives
Identify opportunities for improvement, support and change delivery

Requirements:

Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models
A Bachelor degree in a relevant discipline or commensurate industry experience
An understanding of the General Insurance industry would be preferred
Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred
A professional and 'can do' attitude with a real passion for customer service
Intermediate knowledge of Google Suite, including Docs, Slides, Sheets is mandatory and Miro is highly regarded

Nice to have:

An understanding of the General Insurance industry
Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification)
Knowledge of Miro

What we offer:

Super
Benefits

Additional Information:

Job Posted:

April 11, 2025

Expiration:

April 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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