Middle Application Support, Inetum

Middle Application Support

Inetum

Location:

Romania, Bucharest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Middle Application Support role at Inetum, a European leader in digital services, focusing on supporting users, managing incidents, and collaborating with stakeholders.

Job Responsibility:

Gather all relevant information to understand the user’s issue
Gain knowledge of the different applications to be able to replicate in testing environment
Guide and assist the user throughout the process
Proactively investigate the issues before seeking technical support
Attend regular meetings
Incident Management: Ensure close follow-up of tickets and provide regular feedback
Showing proactivity and flexibility to support the other team members and be part of the back-up process

Requirements:

Proficient in English
Good communication skills to support multiple stakeholders
Good analytical skills
Willing to acquire a deep knowledge of the applications
Experience in Agile methodology
Knowledge of Service Now (or any ticketing tool)

Nice to have:

Any extra tools knowledge is welcome (Power Bi, Jira)

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

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