Middleware Support Specialist, Robert Half

Middleware Support Specialist

Robert Half

Location:

United States, Farmington

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are on the lookout for a proficient Middleware Support Specialist. This is a remote role and offers a long-term contract employment opportunity. The selected candidate will be involved in a variety of tasks ranging from system maintenance to application upgrades. They will also be expected to handle customer interactions and provide high-quality support services.

Job Responsibility:

Ensuring the accuracy and efficiency of processing customer credit applications
Managing the end-to-end monitoring of interfaces across all platforms, including EDI and B2B collaborations
Liaising between our EDI/B2B customers and the underlying services supporting the integration layers
Providing advanced problem-solving techniques and technical support, which may include on-call critical support
Overseeing the system and operational maintenance of our Integration system landscapes
Utilizing basic SQL querying and monitoring tools for EDI-B2B document flow
Participating in Dev to Support reviews with peers and supporting application upgrades
Collecting system metrics and ensuring the proper maintenance of knowledge base documentation
Supporting the change control process and engaging vendor support on technical and functional issues
Escalating issues appropriately and promptly
Available to provide on-call system support

Requirements:

Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels
Strong customer service approach and ability to collaborate and work well with others
Ability to engage vendor support on technical and functional issues
Ability to escalate issues properly and in a timely fashion
Working knowledge of ServiceNow Incident and Change management, or equivalent
Working knowledge of the Cleo VLTrader MFT application, or equivalent
Working knowledge of the Informatica ETL application, or equivalent
Working knowledge of the Oracle SOA Suite application, or equivalent
Strong knowledge of SQL development, preferably Oracle SQL
Strong understanding of transport protocols including SSHFTP, SFTP, HTTP/S
Basic understanding of XML
Basic knowledge of web service and API integrations
Strong understanding of encryption and associated security aspects of file exchange
Strong understanding of UNIX scripting language
Solid understanding of EDI collaboration and related supply chain and financial transaction sets

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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