Mobile Associate - Retail Sales, T-Mobile

Mobile Associate - Retail Sales

T-Mobile

Location:

United States, Norfolk

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life, building expertise in uncovering customer needs, educating about devices and services, and enhancing the in-store experience. Employees engage in sales, customer advocacy, training, and personal development.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey
exploring individual needs and providing hands-on demonstrations
side-by-side selling to find personalized solutions
approaching service and sales needs with composure, integrity, and compassion
using digital tools actively
completing training on T-Mobile in-store experience
collecting customer experience feedback and resolving issues
successfully identifying and handing off small business leads
supporting team initiatives

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate
competitive drive and proven ability to succeed in a fast-paced environment
willingness to work alongside peers and store leaders
effective at balancing customer needs and performance goals
must be at least 18 years of age
legally authorized to work in the United States

Nice to have:

Bilingual/Spanish preferred

What we offer:

Competitive base salary
annual stock grant
employee stock purchase plan
401(k)
paid time off and up to 12 paid holidays
paid parental and family leave
medical, dental, and vision insurance
tuition assistance
college coaching
short-term and long-term disability insurance
voluntary additional insurance options
mobile service and home internet discounts
commuter and transit programs
childcare subsidy
family building benefits
back-up care
enhanced family support
pet insurance

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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