Mobile Associate - Retail Sales, T-Mobile

Mobile Associate - Retail Sales

T-Mobile

Location:

United States, Wichita Falls

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovation and customer needs are continuously evolving. Responsibilities include serving and selling to customers, hands-on demonstration of technology, and building relationships while growing skills to prepare for the Mobile Expert role. T-Mobile offers competitive pay, benefits, and opportunities for career growth.

Job Responsibility:

Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty
helps customers pick up right where they left off in their shopping journey online, through Customer Care or in-store
explores individual needs and provides hands-on demonstrations of the latest technology in-store
side-by-side selling to find personalized solutions
approaches service and sales needs with composure, integrity and compassion
becomes skilled with and consistently uses digital tools in customer interaction
completes training on T-Mobile in-store experience, new skills and processes
seeks out information between customers, learns about innovations in wireless and technology
establishes relationships with partners across channels
creates seamless customer experience and resolves issues
successfully identifies and handoffs small business leads
supports team initiatives and fosters an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun doing it
competitive drive and proven ability to succeed in a fast-paced sales environment
willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
effective at balancing customer needs and performance goals
at least 18 years of age
legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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