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Mobile Associates work as Retail brand ambassadors to build energy and excitement around T-Mobile’s products and services. This role requires interacting with customers, identifying their needs, and recommending solutions while ensuring a world-class customer experience. Team collaboration and proactive skill-building are integral to the position, alongside opportunities for promotion and professional growth. Benefits include competitive compensation, medical insurance, stock options, and a range of other employee perks.
Job Responsibility:
Helping customers pick up where they left off
Exploring individual needs
Providing hands-on demonstrations
Side-by-side selling
Providing personalized solutions
Using digital tools in interactions
Onboarding customers
Completing training
Establishing relationships with T-Mobile employees
Successfully identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months customer service and/or sales experience
Passionate customer advocate
Competitive drive
Willingness to work alongside peers and store leaders
Effective at balancing customer needs and performance goals
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