Mobile Associate - Retail Sales, T-Mobile

Mobile Associate - Retail Sales

T-Mobile

Location:

United States, Lowell

Category:

-

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who immerse themselves in building significant connections with customers while developing expertise and skills to advance within the team. Employees engage in selling and customer service responsibilities, learning about and demonstrating cutting-edge technology, and leveraging their knowledge to create personalized solutions and customer loyalty.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
Approaching service and sales needs with composure, integrity and compassion
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Support team initiatives and create an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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