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Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
Job Responsibility:
Builds proficiency related to serving and selling to our customers
Provides a world-class customer experience and builds loyalty
Helps customers pick up right where they left off in their shopping journey
Explores individual needs and provides hands-on demonstrations of the latest technology
Side-by-side selling to find personalized solutions
Approaches service and sales needs with composure, integrity and compassion
Becomes skilled with and consistently uses digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes
Establishes relationships with and partners with T-Mobile employees across channels
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
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