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Mobile Associates work as part of a Retail Team of Experts, building energy around T-Mobile products and services. The role entails exploring customer needs, selling devices, personalized solutions, and leveraging technology enthusiasm while building relationships.
Job Responsibility:
Helping customers continue their shopping journey
exploring customer needs and demonstrating latest technology in-store
side-by-side selling to provide personalized solutions
using digital tools to demonstrate coverage and T-Mobile plans
completing training on systems and processes
establishing relationships to improve customer experience
identifying and handing off small business leads
supporting team initiatives
Requirements:
High School Diploma/GED
6 months of customer service or sales experience
passionate customer advocate
competitive drive to succeed in a fast-paced sales environment
willingness to work alongside peers and store leaders to serve customers and resolve issues
effective at balancing customer needs and performance goals
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