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Mobile Associates, Store-in-Store are ambassadors who create energy and excitement around T-Mobile products and services. They thrive in high-traffic environments and excel at building customer relationships through meaningful interactions while using sales techniques and digital tools to educate customers and recommend solutions.
Job Responsibility:
Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Continuously learn and improve your skills to provide the best possible experience for customers
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Build rapport, trust, and loyalty with every interaction
Proactively reach out to potential customers to further drive sales activity in your location.
Requirements:
High School Diploma/GED
At least 18 years of age
Legally authorized to work in the United States
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with customers
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment.
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