Mobile Associate, Store In Store, T-Mobile

Mobile Associate, Store In Store

T-Mobile

Location:

United States, Plano

Category:

-

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are responsible for engaging with customers in high-traffic retail environments, showcasing T-Mobile solutions, and providing exceptional customer experiences. They undergo training, build customer relationships, and perform retail operations in order to meet and exceed performance targets.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools during customer interactions and onboarding process
Identify customer needs and use solution-based techniques
Complete training on the T-Mobile in-store experience, products, and processes
Continuously learn and improve skills to provide the best customer experience
Partner with nearby store locations for customer onboarding
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Build relationships with leadership and teams to support the customer experience

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Passionate customer advocate
Effective at balancing customer experience and performance goals
Desire to be a part of the T-Mobile store team
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free money coaches
Medical, dental and vision insurance
Flexible spending account
Paid parental and family leave
Family building benefits
Backup care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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