Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Buffalo

Category:

-

Contract Type:

Employment contract

Salary:

20000.00 USD / Year ▼

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Job Description:

Mobile Associates work on a Retail Team of Experts to bring the T-Mobile brand to life by building energy and excitement around products and services, uncovering customer needs, and recommending device and service solutions. This role involves learning and proactively building skills in preparation for promotion to the Mobile Expert role. Responsibilities include selling and serving customers, using digital tools, completing training, partnering with other T-Mobile employees to resolve issues, and creating seamless customer experiences.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest technology
Side-by-side selling to find personalized solutions
Approaching service and sales needs with composure, integrity and compassion
Using digital tools to demonstrate coverage, plans and services
Completes training on T-Mobile in-store experience and new skills
Building relationships and partnering with other T-Mobile employees to resolve issues and create a seamless customer experience
Successfully identifying and handing off small business leads

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Competitive drive
Willingness to work alongside peers and store leaders
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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