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Mobile Associates work as part of a Retail Team to serve and sell to customers while connecting with and learning about their needs to recommend device and service solutions. The role requires adaptability, customer focus, and proficiency-building in a fast-paced technological environment.
Job Responsibility:
Serving and selling to customers while providing world-class customer experience
helping customers pick up where they left off
exploring customer needs and providing hands-on demonstrations
selling solutions beyond the basic device and service plan
using digital tools to demonstrate T-Mobile coverage and services
creating a seamless environment to resolve issues
identifying and handing off small business leads
supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience
passionate customer advocate
competitive drive and proven ability to succeed in a fast-paced sales environment
willingness to work alongside peers and store leaders
effective at balancing customer needs and performance goals
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