Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Rockford

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates work as a member of a Retail Team of Experts to build energy and excitement around T-Mobile's products and services, while providing customers with a world-class experience. The role involves serving and selling to customers, learning about technology innovations, and preparing for promotion to a Mobile Expert.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
Side-by-side selling personalized solutions
Approaching service and sales needs with composure, integrity and compassion
Using digital tools to demonstrate coverage and services
Completing training on T-Mobile in-store experience, new skills, systems and processes
Establishing relationships with team members to resolve customer issues
Identifying and handing off small business leads

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid holidays
Paid parental and family leave
Family building benefits
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary insurance options
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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