Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Lacey

Category:

Sales

Contract Type:

Employment contract

Salary:

18.00 USD / Hour

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Job Description:

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, identify their needs, and recommend solutions while showcasing T-Mobile services and products. The role includes maintaining high customer satisfaction, completing training, and collaborating with nearby stores, alongside other responsibilities to drive sales and improve customer experiences. Full and part-time employees enjoy benefits ranging from medical coverage to stock grants.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
Build rapport, trust, and loyalty with every customer interaction
Proactively reach out to potential customers to further drive sales activity in your location
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
Perform price overrides for specialty offers specific to National Retail
Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing

Requirements:

At least 18 years of age
Legally authorized to work in the United States
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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