Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Little Rock

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are integral to the T-Mobile Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers proactively to identify their needs and recommend T-Mobile solutions, consistently leveraging digital tools and completing required training. Employees receive a competitive base salary, incentive opportunities, and a robust benefits package.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-trafficked retail environment
use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
consistently leverage digital self-serve tools during customer interactions and the onboarding process
identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
review personal results, current promotions, and updates on the Hub to be Customer Ready
perform skills practicing, knowledge sharing, store operations, opening and closing procedures
build relationships with nearby leadership and teams to support the customer experience from account set-up to device support and account servicing
proactively reach out to potential customers to further drive sales activity in your location
perform price overrides for specialty offers specific to National Retail

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
competitive drive and confidence to succeed in a fast-paced sales environment
at least 18 years of age
legally authorized to work in the United States

What we offer:

On-the-job training
competitive base salary
annualized incentive target of $18,000/year upon promotion
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
paid parental and family leave
family building benefits
tuition assistance
college coaching
short- and long-term disability insurance
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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