Mobile Associate

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
• Approaching service and sales needs with composure, integrity and compassion
• Using digital tools in interactions and onboarding
• Demonstrating how T-Mobile network and plans provide connectivity
• Completing training on T-Mobile in-store experience, new skills and processes
• Learning about innovations in wireless and technology
• Establishing relationships with and partnering with T-Mobile employees across channels
• Collectively owning customer experience and resolving issues effectively
• Successfully identifying and handing off small business leads
• Supporting team initiatives and creating an inclusive environment

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual in Spanish

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off for full-time employees (about 4 weeks annually)
• Paid time off for part-time employees (about 2.5 weeks annually)
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs