Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Southgate

Category:

Sales

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They're ambassadors who create energy and excitement around products and services, identify customer needs, and build relationships through meaningful interactions. The role involves engaging with customers, using solution-based selling techniques, ensuring exceptional customer experiences, and meeting performance targets. Continuous training and growth opportunities are provided as part of the T-Mobile team.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
consistently leverage digital self-serve tools during customer interactions and the onboarding process
identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs
complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
continuously learn and improve skills to provide the best possible experience for customers
perform skills practicing, knowledge sharing, store operations, opening and closing procedures
carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
proactively reach out to potential customers to further drive sales activity
follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
perform price overrides for specialty offers specific to National Retail
build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
effective at balancing customer experience and performance goals
willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
competitive drive and confidence to succeed in a fast-paced sales environment
at least 18 years of age
legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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