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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Clarion

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

16.50 USD / Hour

Job Description:

Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They build energy and excitement around T-Mobile products and services, create significant connections with customers, and offer personalized solutions. This role is designed to help associates grow their skills in preparation for the Mobile Expert level. Responsibilities include providing demonstrations, selling devices and service plans, and supporting team initiatives. Training is provided to ensure employees are equipped to deliver an excellent customer experience.

Job Responsibility:

  • Helping customers pick up right where they left off in their shopping journey
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
  • Side-by-side selling to find personalized solutions
  • Using digital tools to demonstrate T-Mobile's network coverage and plans
  • Completing training on T-Mobile in-store experience, skills, and processes
  • Establishing relationships with T-Mobile employees across channels
  • Collectively owning the customer experience and resolving issues
  • Identifying and handing off small business leads
  • Supporting team initiatives and creating an inclusive environment

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, preferably in a Retail environment
  • Passionate customer advocate with the desire to connect and have fun
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, providing resolutions to issues
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental, and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability insurance
  • Voluntary accident, AD&D, life, and long-term care insurance
  • Mobile service and home internet discounts
  • Pet insurance
  • Commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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