Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Marshall

Category:

-

Contract Type:

Employment contract

Salary:

18000.00 USD / Year ▼

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Job Description:

Mobile Associates work as part of T-Mobile's Retail Team of Experts to build energy and excitement around products while providing hands-on demonstrations and personalized solutions for customers. They act as brand ambassadors, continuously learning and building skills. This role involves direct interactions with customers, educating them on T-Mobile services, resolving issues, and elevating their shopping experience—all while working towards future promotions and growth opportunities.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Using digital tools in interactions and onboarding
Demonstrating benefits of T-Mobile plans and services
Completing training on T-Mobile in-store experience, new skills and processes
Learning and building knowledge about innovations in wireless and technology
Establishing relationships with and partnering with T-Mobile employees across channels
Resolving customer issues and creating a seamless environment
Identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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