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Mobile Associates are integral to the Retail Team, responsible for bringing the T-Mobile brand to life within partner locations. They engage customers, demonstrate solutions, and deepen customer relationships while exceeding sales targets.
Job Responsibility:
Proactively engages with a broad range of customers in a high-traffic retail environment
uses digital tools to communicate, educate customers, and showcase T-Mobile solutions
leverages digital self-serve tools during customer interactions and onboarding
identifies customer needs and uses solution-based selling techniques
completes training on T-Mobile in-store experience, products, skills, and systems
performs store operations, opening and closing procedures
commits to providing exceptional service, exceeding customer expectations
Requirements:
High School Diploma/GED
at least 18 years of age
legally authorized to work in the United States
6 months of customer service and/or sales experience, retail environment preferred
passionate customer advocate with the desire to be yourself when connecting with customers
effective at balancing customer experience and performance goals
willingness to work alongside peers and store leaders
competitive drive and confidence to succeed in a fast-paced sales environment
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