Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Waterloo

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are passionate about the connected world and delivering customer-centered solutions. This role involves developing skills and expertise in serving customers, selling, and using digital tools, with a focus on building relationships and offering cutting-edge technology solutions.

Job Responsibility:

Helping customers pick up where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest technology
Side-by-side selling to find personalized solutions beyond base device and service plans
Using digital tools to demonstrate T-Mobile services and coverage
Completing training and learning about innovations in wireless and technology
Establishing relationships and collaborating with teammates and other channels
Identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, serving customers and providing resolutions
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Experience in a retail environment

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid holidays
Parental and family leave
Family building benefits
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Life and accident insurance
Long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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