Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Overland Park

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and onboarding process
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
Complete training on the T-Mobile in-store experience, new skills, products and processes
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Secure kiosk and assets, report any lost keys or assets
Reach out to potential customers to drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
Build relationships with nearby leadership and teams to support customer experience from account set up to account servicing

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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