Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Independence

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They're ambassadors who thrive in a high-traffic environment, creating energy and excitement around T-Mobile products and services while building meaningful relationships with customers. They engage actively with customers, educate them on available solutions, and consistently ensure their satisfaction. The role entails completing training on T-Mobile processes, partnering with nearby store locations, and excelling in sales by exceeding performance targets.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and onboarding
Identify customer needs and use solution-based selling techniques
Complete training on the T-Mobile in-store experience, new skills, products and processes
Review personal results, current promotions, and updates on the Hub
Perform store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets
Report any lost keys or assets to your manager
Proactively reach out to potential customers to drive sales
Follow up with customers, capture referrals, and manage Be Back processes
Build relationships with nearby leadership and teams

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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