Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Alexandria

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are ambassadors responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers, build relationships, and recommend solutions while continuously learning and improving skills. The role involves sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Consistently leverages digital self-serve tools during customer interactions
Identifies customer needs and uses solution-based selling techniques to demonstrate T-Mobile products and services
Completes training on the T-Mobile in-store experience, products, and processes
Partners with nearby store locations to onboard customers
Performs store operations, opening and closing procedures
Follows up with customers, captures referrals, manages 'Be Back' processes, and builds relationships

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary accident coverage
Voluntary life insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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