Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, San Juan Capistrano

Category:

Sales

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are part of the Retail Team, responsible for bringing the T-Mobile brand to life in partner locations. They are customer-focused, thrive in high-traffic environments, and excel in sales and relationship-building through meaningful interactions. Training and growth opportunities are integral to the role.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Recommend wireless solutions and demonstrate the value of T-Mobile products and services
Complete training on the T-Mobile in-store experience, new skills, products, and processes
Partner with nearby store locations to fully onboard customers
Perform price overrides for specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to enhance the customer experience

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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