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Mobile Associate works as part of a Retail Team to assist customers, build relationships, and promote T-Mobile products and services while completing training milestones and advancing career growth.
Job Responsibility:
Builds proficiency in serving and selling to customers
explores customer needs and provides demonstrations
approaches service and sales needs with composure, integrity, and compassion
uses digital tools during interactions
completes training on skills, processes, and resources
establishes relationships with team members to resolve issues and identify leads
supports team initiatives and creates an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience
passionate customer advocate
competitive drive
willingness to work alongside peers
effective at balancing customer needs and performance goals
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