Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Frisco

Category:

Sales

Contract Type:

Employment contract

Salary:

16.50 USD / Hour

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Job Description:

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life as brand ambassadors, building energy and excitement around products and services. Associates immerse themselves in significant connections with customers and are passionate about uncovering needs, educating, and recommending solutions while undergoing on-the-job training to prepare for future roles.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Using digital tools in interactions and onboarding
Partnering with T-Mobile employees across channels to collectively own the customer experience and resolve issues
Successfully identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Bilingual Spanish skills

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid parental and family leave
Tuition assistance
Enhancements for family support
Childcare subsidy
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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