Mobile Associate

• Proactively engages with a broad range of customers in a highly-traffic retail environment
• use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
• leverage digital self-serve tools during customer interactions and the onboarding process
• identify customer needs and use solution-based selling techniques
• deepen relationships with customers and ensure their satisfaction
• complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
• partner with nearby store locations to properly/fully on-board customers
• perform store operations, opening and closing procedures
• build rapport, trust, and loyalty with every interaction
• capture referrals, manage Be Back processes, and build relationships with new and existing customers
• build relationships with nearby leadership and teams to help support the customer experience

• High School Diploma/GED
• at least 18 years of age
• legally authorized to work in the United States
• 6 months of customer service and/or sales experience, Retail environment preferred
• passionate customer advocate with the desire to be yourself when connecting and having fun with customers
• effective at balancing customer experience and performance goals
• willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
• competitive drive and confidence to succeed in a fast-paced sales environment

Retail environment preferred

• Competitive base salary and compensation package
• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• medical, dental and vision insurance
• flexible spending account
• paid time off
• paid holidays
• paid parental and family leave
• family building benefits
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs