Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Springfield

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are integral to the retail team, responsible for bringing the T-Mobile brand to life in National Sales partner locations through active customer engagement. They excel in sales, deepen customer relationships, and educate customers on T-Mobile products and solutions. They are customer-obsessed and thrive in fast-paced, high-traffic retail settings.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems
Review personal results, current promotions, and updates to be Customer Ready at all times
Partner with nearby store locations to properly and fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing
Proactively reach out to potential customers to further drive sales activity in your location
Perform price overrides for specialty offers specific to National Retail

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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