Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Anaheim

Category:

Sales

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates work as brand ambassadors within a Retail Team to connect customers with T-Mobile's products and services. This is a learning role focused on building sales skills, customer service expertise, and working toward potential promotion to Mobile Expert. Key responsibilities involve assisting customers with their shopping journey, demonstrating products, using digital tools, and collaborating across departments to ensure a seamless experience. T-Mobile provides competitive pay and a wide range of benefits for both full- and part-time employees, including health insurance, stock grants, and paid time off.

Job Responsibility:

Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate coverage, plans, and services
Completes training on in-store experience and new processes
Establishes relationships with and partners with T-Mobile employees across channels
Successfully identifies and hands off small business leads
Supports team initiatives and creates an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience (Retail environment preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Parttime

Work Type:

On-site work

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