Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Des Moines

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They excel at building relationships with customers, identifying their needs, and recommending solutions. Mobile Associates are customer-obsessed and passionate about providing exceptional service in a fast-paced, high-traffic environment.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions
Identifies customer needs and uses solution-based selling techniques
Completes training on the T-Mobile in-store experience
Reviews personal results, current promotions, and updates to be Customer Ready
Performs store operations, opening and closing procedures, and ensures security of kiosk cabinets and assets
Builds relationships with nearby leadership and teams
Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Passionate customer advocate
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Paid parental and family leave
Childcare subsidy
Tuition assistance
Short- and long-term disability
Voluntary life insurance
Mobile service discounts
Home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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