Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Harrisburg

Category:

Sales

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, recommending solutions, and providing exceptional customer experiences. They participate in training and operate in high-traffic environments.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Consistently leverages digital self-serve tools during customer interactions and the onboarding process
Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Recommends wireless solutions and onboarding solutions to help customers
Completes training on the T-Mobile in-store experience, new skills, products and processes
Provides exceptional service, builds rapport, trust, and loyalty with every interaction
Partners with nearby store locations to properly/fully on-board customers
Performs skills practicing, knowledge sharing, store operations, opening and closing procedures

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants and purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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