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Mobile Associates, Store-in-Store are part of the Retail Team responsible for engaging with customers in National Sales partner locations, creating excitement around T-Mobile products and services, and deepening customer relationships through meaningful interactions. They identify customer needs, recommend solutions, and ensure customer satisfaction while meeting performance targets.
Job Responsibility:
Proactively engages with a broad range of customers in a high-traffic retail environment
consistently leverages digital self-serve tools during customer interactions
identifies customer needs and uses solution-based selling techniques
completes training on T-Mobile products and processes
performs store operations including opening and closing procedures
proactively reaches out to potential customers
builds relationships with nearby leadership and teams
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate
willingness to work alongside peers and store leaders
competitive drive and confidence to succeed in a fast-paced sales environment
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