Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Dubuque

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are integral to the Retail Team, engaging with customers, showcasing T-Mobile solutions, and exceeding sales targets while providing exceptional customer experiences. They build customer relationships, identify needs, and demonstrate the value of T-Mobile products using solution-based selling techniques. Training, teamwork, and continuous learning are essential aspects of this role.

Job Responsibility:

Proactively engages with a broad range of customers in a retail environment
Uses digital tools to educate and showcase T-Mobile solutions
Identifies customer needs and demonstrates value of products using solution-based selling techniques
Completes training on T-Mobile systems, products and processes
Performs store operations, including opening and closing procedures
Builds rapport, trust, and loyalty with customers
Manages Be Back processes, captures referrals, and follows up with customers
Partners with nearby leadership and teams to support the customer experience.

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to connect and have fun with customers
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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