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Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around products and services. This is a learning role, where associates develop skills in sales, customer service, and technology while providing hands-on demonstrations and personalized solutions.
Job Responsibility:
Helping customers pick up where they left off in their shopping journey
exploring individual needs and providing hands-on demonstrations of technology
side-by-side selling to find personalized solutions including accessories and IoT devices
providing customer service and sales with composure, integrity, and compassion
using digital tools to demonstrate T-Mobile coverage and plans
completing training on T-Mobile in-store experience
identifying and handing off small business leads
partnering with T-Mobile employees across channels
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience
passionate customer advocate
competitive drive
willingness to work alongside peers
effective at balancing customer needs and performance goals
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