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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Pasadena

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Category:
-

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Contract Type:
Employment contract

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Salary:

17.50 USD / Hour

Job Description:

Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life by providing customer service, selling products and services, and using digital tools and training to enhance their skills and capabilities. The role focuses on building relationships with customers, learning about technology solutions, and contributing to an inclusive team environment.

Job Responsibility:

  • Helping customers pick up where they left off in their shopping journey
  • Exploring individual customer needs and providing hands-on demonstrations
  • Side-by-side selling of devices and accessories
  • Approaching service and sales needs with composure, integrity, and compassion
  • Using digital tools to demonstrate coverage and T-Mobile plans
  • Completing training and seeking information about innovations
  • Establishing relationships across channels to enhance customer experience
  • Identifying and handing off small business leads
  • Supporting team initiatives and fostering an inclusive environment

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience
  • Retail environment preferred
  • Passionate customer advocate with the desire to be yourself while connecting and having fun doing it
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, learning and sharing ideas
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

Spanish proficiency

What we offer:
  • Medical, dental, and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Childcare subsidy
  • Tuition assistance
  • Short- and long-term disability insurance
  • Voluntary accident, AD&D, and life insurance options
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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