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Mobile Associates work as part of a retail team, serving customers and promoting T-Mobile technology and services while building their sales expertise.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of technology in-store
Side-by-side selling to find personalized solutions
Approaching service and sales needs with composure, integrity and compassion
Using digital tools in interactions and onboarding
Completing training on T-Mobile in-store experience
Establishing relationships with and partnering with T-Mobile employees across channels
Successfully identifying and handing off small business leads
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Competitive drive
Effective at balancing customer needs and performance goals
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