Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Rocky Mount

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates bring the T-Mobile brand to life within National Sales partner locations. Ambassadors excel in customer engagement, identifying customer needs, recommending solutions, and exceeding performance targets while providing exceptional customer experiences.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Recommend wireless solutions and onboarding solutions to help customers understand self-service options
Complete training on the T-Mobile in-store experience, new skills, products and processes
Review personal results, current promotions, and updates to be Customer Ready
Partner with nearby store locations for proper customer onboarding
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to kiosk cabinets and secure assets
Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
Proactively reach out to customers to drive sales activity
Perform price overrides for specialty offers
Build relationships with local leadership and teams to support the customer experience

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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