Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Kenosha

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates at T-Mobile are ambassadors in National Retail locations responsible for engaging customers, educating them about T-Mobile products and services, and providing exceptional service while exceeding performance targets. Responsibilities include collaborating with nearby stores, completing training, using digital tools, and handling store operations. Employees benefit from a competitive salary, stock options, retirement plans, healthcare, paid time off, and other unique perks.

Job Responsibility:

Proactively engages with customers in a high-traffic retail environment using digital tools
Identify customer needs and use solution-based selling techniques to recommend T-Mobile products and services
Complete training on products, processes, and in-store experience while practicing new skills
Work with nearby stores to onboard customers
Perform store operations, opening and closing procedures, and reporting lost keys or assets
Build rapport, trust, and loyalty with customers by providing exceptional service and capturing referrals
Perform price overrides for specialty offers in National Retail
Build relationships with leadership and nearby teams to support customer experience

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate, balancing customer experience and performance goals
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
Must be at least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D, accident, life, and disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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