Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Bluefield

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates bring the T-Mobile brand to life within partner locations, actively engaging with customers, identifying their needs, and recommending wireless solutions. They thrive in high-traffic environments, excel in sales, provide exceptional customer experiences, and meet quality metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
uses digital tools, communicates effectively, educates customers, and showcases T-Mobile solutions
leverages digital self-serve tools during interactions
identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services
completes training on T-Mobile in-store experience, new skills, products, and processes
reviews personal results, promotions, and updates
performs store operations, opening and closing procedures
builds rapport, trust, and loyalty with customers
follows up with customers, captures referrals, and manages Be Back processes
coordinates with nearby leadership and teams to support the customer experience

Requirements:

At least 18 years of age
legally authorized to work in the United States
high school diploma/GED
6 months of customer service and/or sales experience, retail environment preferred
passionate customer advocate
effective at balancing customer experience and performance goals
willingness to work alongside peers and store leaders
competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Medical, dental, and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
backup care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability insurance
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service and home internet discounts
pet insurance
commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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