Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Orem

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-In-Store are responsible for bringing the T-Mobile brand to life within National Sales partner locations, engaging with customers to promote T-Mobile solutions while exceeding sales performance targets. They undergo continuous training, build deep customer relationships, and participate in various store operations, including onboarding and account servicing.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Recommend wireless solutions and onboarding solutions to deepen relationships with customers
Complete training on the T-Mobile in-store experience, new skills, and processes
Partner with nearby store locations to properly on-board customers
Perform skills practicing, knowledge sharing, and store operations
Carry keys to the kiosk cabinets, lock/secure kiosk and assets
Report any lost keys or assets to your manager
Proactively reach out to potential customers to drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build relationships
Perform price overrides for specialty offers specific to National Retail
Build relationships with nearby leadership and teams to support the customer experience from account setup to account servicing

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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