Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Moore

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are skilled at building relationships with customers through meaningful interactions, educating on T-Mobile products, and using solution-based selling techniques. The role includes customer onboarding processes, training, store operations, and actively driving sales activity.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products
Recommend wireless solutions and provide onboarding solutions to deepen relationships with customers
Complete training on T-Mobile in-store experiences, new skills, products and processes
Partner with nearby store locations to properly onboard customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets and report any lost keys or assets to your manager
Proactively reach out to potential customers to further drive sales activity in your location
Perform price overrides for specialty offers specific to National Retail
Build relationships with nearby leadership and teams to help support the customer experience from account setup to device support and account servicing

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k) plan
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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