Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Hermantown

Category:

Sales

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations and excelling in a high-traffic environment. The role involves building relationships with customers, recommending solutions, completing training on products, and improving customer satisfaction. Mobile Associates foster loyalty through meaningful interactions and aim to exceed customer expectations.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Recommend wireless solutions and onboarding solutions centric to self-service and the T-Mobile app
Complete training on the T-Mobile in-store experience, new skills, products, and processes
Continuously learn and improve skills to provide the best possible experience
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Build relationships with nearby leadership and teams for customer support from account setup to device support

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Effective at balancing customer experience and performance goals
Desire to be a part of the T-Mobile store team
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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