Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Latham

Category:

Sales

Contract Type:

Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations. Ambassadors create energy around products, educate customers, and recommend solutions. Associates excel in sales, provide exceptional service, and exceed performance targets. Responsibilities include engagement with customers, solution selling, training, and building relationships with store teams.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
consistently leverage digital self-serve tools during customer interactions and the onboarding process
identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
recommend wireless solutions, and an onboarding solution centric to helping customers
complete training on the T-Mobile in-store experience, new skills, products and processes
review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
perform skills practicing, knowledge sharing, store operations, opening and closing procedures
carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets
proactively reach out to potential customers to further drive sales activity
follow up with customers, capture referrals, manage Be Back processes, and build relationships with customers
perform price overrides for our specialty offers specific to National Retail
build relationships with nearby leadership and teams to help support the customer experience

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
effective at balancing customer experience and performance goals
desire to be a part of the game-changing T-Mobile store team
willingness to work alongside peers and store leaders
competitive drive and confidence to succeed in a fast-paced sales environment
at least 18 years of age
legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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